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Please see Amazon au shipping policy, SEEKR Travel products are fulfilled by Amazon au, SEEKR Travel strictly adhere to Amazon's return policies below. 

Amazon AU and AmazonGlobal Change of Mind Return Policy  

This policy relates to items fulfilled by Amazon AU or AmazonGlobal. AmazonGlobal relates to purchases made on Amazon.com.au that can be shipped to customers outside of Australia. This policy does not apply to items fulfilled by third party sellers, or Amazon Global Store.  See Seller Returns Policies or Global Store Returns Policy for more information about those returns policies. You may return most unused and unopened items fulfilled by Amazon AU or AmazonGlobal within 30 days of receipt of delivery for a full refund of the price you paid for the item if you change your mind, provided you comply with the conditions below.  For change of mind returns, original shipping fees are not refunded. Return shipping fees apply to most change of mind returns. For more information on return shipping fees, please see “Shipping for change of mind returns” below.  

Some items have different requirements and conditions associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase in the Online Returns Centre. 

To prevent fraud and misuse of this policy, Amazon AU and AmazonGlobal may also refuse to accept a change of mind return where we identify concerns with your account, or activity relating to your account, or if you are in breach of applicable laws or Amazon’s Conditions of Use.    

IMPORTANT NOTE: This Change of Mind Return Policy is in addition to, and does not affect, your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

1. Conditions applying to change of mind returns        

Unless otherwise stated in this Change of Mind Return Policy, all items being returned for change of mind must be returned in the same condition in which you received the item. This means that for change of mind returns:

• New items must be returned unused, undamaged and unworn;
• Items sold in Used and Renewed condition must not have any additional signs of use or damage;
• All items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse or tampering;
• All items must not have been resized, damaged or otherwise altered after delivery;
• Packaging must be unopened and seals intact (where applicable), except for fashion items, which can be opened; see Clothing, Jewellery, Shoes and Watches section; and
• All packaging and documentation (e.g. boxes, manuals, warranty cards, certificates of authenticity etc.) must be included with the item being returned for change of mind.                    

Amazon AU is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Change of Mind Returns Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty. Please see our Returning Faulty Items help page for information about returning faulty items and your rights under the Australian Consumer Law. 

2. Shipping for change of mind returns       

 For change of mind returns of item(s):  

•  To determine whether your item is eligible for Free Returns, look for the "Free Returns" messaging next to the price on the detail page of an item. The Free Returns policy provides information on items eligible for Free Returns and instructions on how to ship these eligible items back to us. Please note that for change of mind returns,  original shipping fees will not be refunded.  
  
• If your item is not eligible for Free Returns, you are responsible for any return shipping costs. If your item is returned using a pre-paid return option, a return shipping fee will be deducted from your refund amount ($7 for Amazon AU orders, $16 for AmazonGlobal orders). For Large items, a $50 return shipping fee will be charged for change of mind returns. Please see below for more information on returning Large Items.